Job Description
About Aakash Fertility Centre
Aakash Fertility Centre & Hospital is a leading fertility and women’s health institution dedicated to helping couples achieve their dream of parenthood. With world-class fertility experts and compassionate care, Aakash stands for trust, transparency, and successful outcomes.
Role Overview:
We are seeking a patient-friendly and proactive Telecaller / Patient Support Executive to handle inbound and outbound calls, convert inquiries into appointments, and provide excellent pre- and post-consultation support. You will play a key role in ensuring every patient inquiry is attended to with empathy, accuracy, and promptness.
Key Responsibilities:
- Handle incoming calls, WhatsApp, and online inquiries (from digital campaigns, website, Practo, walk-ins, etc.).
- Make outbound calls to follow up on leads, missed appointments, and patient inquiries.
- Convert leads into appointments through effective communication and understanding of patient needs.
- Explain the hospital’s fertility services, doctors’ profiles, consultation process, and packages clearly.
- Coordinate with the marketing and front office teams to track confirmed appointments and show-ups.
- Maintain accurate call records and lead status in CRM / Google Sheets.
- Follow up with patients post-consultation for feedback and re-engagement.
- Assist with reminders, confirmation calls, and promotional campaigns.
Maintain patient confidentiality and handle all interactions professionally.
Requirements:
- Education: Graduate / Diploma in any field (preferably in healthcare, communication, or customer service).
- Experience: 1–3 years of experience in telecalling, customer support, or hospital front office.
- (Experience in fertility, IVF, or healthcare industry preferred.)
Skills:
- Excellent communication skills in English and Tamil (knowledge of Hindi or Telugu is a plus).
- Empathetic and patient-centric attitude.
- Good computer knowledge – MS Excel, Google Sheets, CRM tools.
- Ability to handle high call volumes and work under minimal supervision.
Personal Attributes
- Polite, patient, and persuasive communicator.
- Positive attitude and willingness to learn about fertility treatments.
- Strong follow-up and organizational skills.
- Team player who collaborates with marketing, doctors, and front desk staff.
What We Offer
- Attractive salary with performance-based incentives.
- Supportive and growth-oriented work environment.
- Opportunity to make a meaningful impact in patients’ lives.
- Continuous training and skill development.