Privacy Policy
At Aakash Fertility Centre & Hospital (“Aakash Fertility”, “we”, “us”, “our”), your privacy and the confidentiality of your personal and medical information are of utmost importance to us.
This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, consult with our team, or use any of our medical, diagnostic, pharmacy, or related services (collectively, the “Services”).
By accessing our website or availing our Services, you agree to the terms outlined in this Privacy Policy.
1. Purpose of this Policy
This Privacy Policy is published in compliance with:
- Section 43A of the Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Information Technology (Intermediaries Guidelines) Rules, 2011
It outlines how we handle your personal and sensitive data responsibly and ethically in accordance with Indian law.
2. Information We Collect
When you use our Services or interact with us, we may collect and process the following types of information:
| Type | Examples of Information |
| Personal and Contact Details | Name, age, gender, address, phone number, email ID, and occupation |
| Medical Information | Medical history, reports, prescriptions, fertility data, test results, imaging, allergies, surgical details, and treatment information |
| Financial Information | Payment information, insurance details, government or corporate healthcare schemes |
| Usage & Communication Data | Website interactions, queries, messages, and feedback shared with our staff |
Some of this data qualifies as Sensitive Personal Data or Information (SPDI) under Indian law, such as your health and financial details.
3. How We Use Your Information
We use your information only for legitimate and necessary purposes, such as:
a) Medical Care
- Providing consultations, treatments, and medical procedures
- Sharing updates on reports, results, or follow-up appointments
- Processing billing, insurance, and payments
- Maintaining accurate medical records in compliance with regulations
b) Operational Purposes
- Managing hospital operations and improving patient care
- Conducting internal audits and quality assurance
- Responding to feedback, queries, and complaints
- Sending relevant health awareness or service updates (only with your consent)
c) Legal & Compliance
- Fulfilling obligations under medical and legal regulations
- Cooperating with authorities when required by law
- Ensuring patient safety and preventing fraud or misuse
4. Information Sharing
We do not sell or rent your personal information.
Your data may be shared only with:
- Authorized doctors, nurses, and clinical staff involved in your treatment
- Accredited laboratories, pharmacies, or diagnostic partners
- Insurance companies or third-party administrators (TPAs) for claim processing
- IT, billing, or administrative service providers (bound by confidentiality)
- Government or legal authorities, only when legally mandated
5. Your Rights
You have the right to:
- Access or request a copy of your personal information
- Request correction or updates to your data
- Withdraw consent for communications at any time
- Request deletion of your information, as allowed by law
For any such requests, contact our Grievance Officer at:
- privacy@aakashfertilitycentre.com
6. Data Retention
We retain your information only as long as necessary to:
- Deliver medical and related services
- Fulfil legal or regulatory obligations
Once no longer required, data is securely anonymized or deleted following standard data protection procedures.
7. Data Security
We employ advanced technical, physical, and administrative safeguards — including secure servers, encryption, and limited-access systems — to protect your data from unauthorized access, loss, or misuse.
While we take every precaution, no electronic transmission or storage system is completely secure. In the event of a breach, we will act swiftly and transparently in accordance with law.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience and analyze traffic. You can disable cookies in your browser, but some site functions may not work optimally as a result.
9. External Links
Our website may contain links to third-party websites.
Aakash Fertility is not responsible for their content, data policies, or privacy practices.
10. Policy Updates
We may update this Privacy Policy periodically to reflect new regulations or operational needs.
Any changes will be posted on this page, along with the updated date.
11. Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact:
Grievance Officer
Aakash Fertility Centre & Hospital
#10, 100 feet road, (opposite to Dr.Kamaraj Hospitals), Vadapalani, Chennai – 600026.
📧 privacy@aakashfertilitycentre.com
🌐 www.aakashfertilitycentre.com
Consent
By using our website or availing our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.